Porsche 911 and Cayman manuals lack child-seat instructions

NHTSA campaign 19V875000 · Reported 2019-12-11 · Porsche Cars North America, Inc.

Improper CRS installation increases the risk of an injury to the occupant in the event of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Nothing is wrong with the car itself. The owner's manual does not explain clearly enough how to install a child safety seat using the car's built-in anchors. Because the instructions are not specific, a parent could hook the seat up wrong without knowing it, and a seat that is not installed properly may not protect the child in a crash. Porsche will give you a printed supplement for the manual with proper installation instructions, free of charge. The recall began in February 2020.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your car is on the list.
2. Ask your Porsche dealer, or call Porsche customer service at 1-800-767-7243, for the owner's manual supplement under recall AKC0.
3. Reinstall any child seat using the new instructions — the supplement costs you nothing.

Affected vehicles (3)

2018 Porsche 911 GT3
2019 Porsche 911 GT2 RS
2019 Porsche 911 GT3

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Summary: Porsche Cars North America, Inc. (Porsche) is recalling certain 2014 Cayman and Cayman S, 2014-2016 911 GT3, 2016 911 GT3 RS and 911 R, 2018 911 GT3 and 911 GT2 RS and 2019 911 GT3 RS, 911 GT3, and 911 GT2 RS vehicles. The Child Restraint System (CRS) instructions within the Owner's Manual may not provide enough specificity for proper installation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Safety risk: Improper CRS installation increases the risk of an injury to the occupant in the event of a crash.
Remedy: Porsche will notify owners, and dealers will provide a an Owner's Manual supplement with proper CRS installation instructions, free of charge. The recall began February 7, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKC0.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.