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BMW X5 and X7 loose bolt can stall the engine

NHTSA campaign 20V465000 · Reported 2020-08-07 · BMW of North America, LLC

medium How serious is it? About this label

An engine that quits without warning can leave you without power in traffic and raises the chance of a crash, though BMW has not told owners to stop driving in the meantime.

What's wrong, in plain English

A small group of 2020 BMW X5 sDrive 40i and X5 xDrive 40i vehicles, plus one X7 xDrive 40i, may have left the factory with an extra bolt sitting near the starter motor. That bolt can fall into the transmission housing, where it does not belong, and cause the engine to shut off suddenly while you are driving. Dealers will look for the bolt, remove it, and check the starter and transmission for damage.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected. 2. Call your BMW dealer or BMW customer service at 1-800-525-7417 to book the inspection. 3. Have the work done — the inspection and any replacement parts are free.

Affected vehicles (2)

Who to contact

BMWofficial BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive 40i, X5 xDrive 40i and one X7 xDrive 40i vehicle. The starter motor may have an extra bolt that could potentially fall into the transmission housing and cause an engine stall.
Safety risk
An engine stall increases the risk of a crash.
Remedy
BMW will notify owners, and dealers will inspect the starter motor for the extra bolt, removing it if necessary. Dealers will also inspect the starter for damage, and check if the bolt has fallen into the transmission housing, replacing any damaged parts as necessary. All repairs will be performed free of charge. The recall began on October 2, 2020. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.