Car Recall Tracker

Home › BMW › X5 Hybrid › 21V156000

BMW X5 and X7 rear head restraints may detach

NHTSA campaign 21V156000 · Reported 2021-03-10 · BMW of North America, LLC

medium How serious is it? About this label

In the event of a crash, the head restraints could detach, and increase the risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

The head restraints — the padded headrests on top of the seats — on the two outer seats in the second row may be the wrong type for these vehicles. Because they are not the right parts, they could come loose and detach in a crash, leaving a passenger's head and neck unprotected at the moment they need that support most. They cause no trouble in normal driving. A dealer will look at the head restraints and swap in the correct ones if yours are wrong.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your X5 or X7 is included in campaign 21V156000.
2. Call your BMW dealer, or BMW customer service at 1-800-525-7417, to arrange the inspection.
3. Have the second-row head restraints inspected and replaced if needed — free of charge.

Affected vehicles (3)

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Summary
BMW of North America, LLC (BMW) is recalling certain 2021 X5 sDrive40i, X5 xDrive50i, X5 M50i, X5 xDrive45e, 2021 X7 xDrive40i, X7 M50i, and XB7 vehicles. The head restraints on the second-row outer seats may be the incorrect type for the vehicle.
Safety risk
In the event of a crash, the head restraints could detach, and increase the risk of injury.
Remedy
BMW will notify owners, and dealers will inspect the head restraints, and replace them as necessary, free of charge. The recall began May 3, 2021. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.