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Subaru Crosstrek Hybrid wiring corrosion can stall vehicle

NHTSA campaign 23V080000 · Reported 2023-02-14 · Subaru of America, Inc.

high How serious is it? About this label

Serious: losing drive power while you are on the road can increase the risk of a crash, so schedule the repair promptly rather than waiting for a symptom.

What's wrong, in plain English

A wire connection that sends power to the regular 12-volt battery can rust and break. When that happens, the 12-volt battery stops getting charged. That battery runs the basics the car needs to keep going, so the car can lose driving power. The dealer will replace the bracket that holds the connector, and if rust is already there, the wiring and connections too. Repairs are free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Crosstrek Hybrid is included. 2. Call your Subaru dealer, or Subaru customer service at 1-844-373-6614, and ask for recall WRD-23. 3. Have the terminal bracket and any corroded wiring replaced — the repair is free.

Affected vehicles (1)

2021 Subaru Crosstrek Hybrid

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Subaru electrical recalls: stalling, melting wiring and false fuel readings · all 6 Subaru recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Crosstrek Hybrid vehicles. The harness terminal that supplies low-voltage power from the converter to the 12-Volt battery may corrode and break, preventing the 12-Volt battery from charging.
Safety risk: A 12-Volt battery that is unable to recharge can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the converter terminal mounting bracket. If corrosion is found on the terminals, the 12-Volt output harness and terminals will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed May 12, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRD-23.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.