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Subaru Crosstrek Hybrid 12-Volt Battery Charging Issue

NHTSA campaign 23V080000 · Reported Feb 14, 2023 · Subaru of America, Inc.

medium How serious is it? About this label

A 12-Volt battery that can't recharge may cause a loss of drive power, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V080000
Reported to NHTSA	Feb 14, 2023
Manufacturer	Subaru of America, Inc.
Part affected	Electrical System:12v/24v/48v Battery
Vehicles covered	1 model/year combination, model years 2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Subaru Crosstrek Hybrid vehicles, a wiring terminal that sends low-voltage power to the 12-Volt battery can corrode and break over time. If this happens, the 12-Volt battery is unable to recharge from the vehicle's power system.

What you should do

1. Check your VIN at nhtsa.gov/recalls. 2. Contact a Subaru dealer or call Subaru customer service at 1-844-373-6614. 3. Replacement of the converter terminal bracket, and the wiring/terminals if corroded, is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V080000. More in how recalls work.

Affected vehicles (1)

2021 Subaru Crosstrek Hybrid

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Subaru Electrical Recalls Involve Stalling, Power Loss and Fire · all 7 Subaru recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Crosstrek Hybrid vehicles. The harness terminal that supplies low-voltage power from the converter to the 12-Volt battery may corrode and break, preventing the 12-Volt battery from charging.
Safety risk: A 12-Volt battery that is unable to recharge can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the converter terminal mounting bracket. If corrosion is found on the terminals, the 12-Volt output harness and terminals will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed May 12, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRD-23.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.