3 recalls covering model years 2018, 2019. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
The part inside the transmission that holds your car still when you shift into Park can get damaged. If that happens, the car may roll on its own even though the shifter says "P" — especially if you did not set the parking brake and the car is still powered on. The fix is new software for the car's computer. If your car was already repaired under the earlier recall, it still needs this newer fix.
The big battery that powers these electric Souls can short-circuit while you are driving, and a short inside a battery pack can start a fire. Kia is updating the battery's control software so the car watches for unusual voltage. If it finds a problem, the EV warning light comes on, charging is limited, and power is reduced — and Kia will then replace the battery for free. Only cars with the E400 battery are affected.
The airbag control unit is the small computer that decides when to set off your airbags. On these cars, the unit's cover can rub against a memory chip on the circuit board inside and damage the electrical circuit. If that circuit is damaged, the airbags can shut off and will not inflate in a crash. A dealer will inspect the unit and either update its software or replace it, whichever is needed. Owner letters went out in March 2022.
Complaints owners have filed with NHTSA about the Kia Soul EV. These are unverified reports; better-selling years collect more.
| Model year | Complaints | Crashes | Fires | Injuries |
|---|---|---|---|---|
| 2018 | 221 | 15 | 14 | 12 |
| 2019 | 138 | 13 | 8 | 14 |
Recalls and complaint record for one model year at a time: