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Kia Soul EV Parking Mechanism May Be Damaged

NHTSA campaign 23V724000 · Reported Oct 26, 2023 · Kia America, Inc.

high How serious is it? About this label

Unintended movement of the vehicle raises the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V724000
Reported to NHTSA	Oct 26, 2023
Manufacturer	Kia America, Inc.
Part affected	Power Train:automatic Transmission:gear Position Indication (prndl)
Vehicles covered	2 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Soul EV vehicles, the mechanism that holds the vehicle in place when the gear shift is set to Park can become damaged. Kia says that if this happens, the vehicle can move on its own even while in Park, if the parking brake isn't also applied and the vehicle is powered on.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Kia dealer, or call Kia customer service at 1-800-333-4542, to schedule the repair.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V724000. More in how recalls work.

Affected vehicles (2)

2018 Kia Soul EV
2019 Kia Soul EV

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Kia Power Train Recalls Cover Power Loss, Rollaway and Fire · all 8 Kia recalls in this area

Other Kia Soul EV recalls

Mar 29, 2023Kia Soul EV High-Voltage Battery Fire Riskcritical
Jan 25, 2022Kia Air Bags May Fail to Deploy in Crashhigh

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Summary: Kia America, Inc. (KIA) is recalling certain 2015-2019 Soul EV vehicles. The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.
Safety risk: Unintended vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.