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BMW 2-Series and X3 instrument display may not light up

NHTSA campaign 17V719000 · Reported 2017-11-15 · BMW of North America, LLC

medium How serious is it? About this label

Moderate — a dark or blank display can hide warnings and raise crash risk, but the notice does not tell owners to stop driving.

What's wrong, in plain English

The software that runs the instrument panel — the screen behind the steering wheel with your speed and warning lights — has an error. The display may fail to light up when you start the car, or the control and warning symbols may not light up while you are driving. That means you could miss a warning that something is wrong with the car, or not be able to read your speed. Dealers will reload corrected software.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your car is included.
2. Call a BMW dealer, or BMW customer service at 1-800-525-7417, and ask for recall 17V719000.
3. Have the software update done — it is free, and you should never be charged for recall work.

Affected vehicles (3)

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
BMW of North America, LLC (BMW) is recalling certain 2018 230i, 230i xDrive, M240i, M240i xDrive, M2, and X3 xDrive 30i SAV vehicles. These vehicles may have an error in the software for the instrument panel, causing the display to not properly illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Safety risk
If the display does not illuminate during start up or does not illuminate various control and warning symbols while driving, it can increase the risk of a crash.
Remedy
BMW will notify owners, and dealers will update the instrument cluster display software, free of charge. The recall is expected to begin January 8, 2018. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.