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BMW Instrument Panel Display May Not Light Up

NHTSA campaign 17V719000 · Reported Nov 15, 2017 · BMW of North America, LLC

medium How serious is it? About this label

If the display or its warning and control symbols don't light up, drivers may not get information they need, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	17V719000
Reported to NHTSA	Nov 15, 2017
Manufacturer	BMW of North America, LLC
Part affected	Electrical System: Instrument Cluster/panel
Vehicles covered	3 model/year combinations, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

BMW is recalling certain 230i, 230i xDrive, M240i, M240i xDrive, M2, and X3 xDrive 30i vehicles. A software error in the instrument panel may prevent the display from lighting up properly. This can happen at startup or while driving, and can affect warning and control symbols shown on the display. Dealers will update the instrument cluster display software to fix the problem, free of charge to owners.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a BMW dealer to schedule the software update (1-800-525-7417).
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 17V719000. More in how recalls work.

Affected vehicles (3)

2018 BMW M2
2018 BMW M240I
2018 BMW X3

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

BMW Electrical Recalls Involve Battery Fires and Starter Connection Problems · all 28 BMW recalls in this area

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All 40 X3 recalls

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: BMW of North America, LLC (BMW) is recalling certain 2018 230i, 230i xDrive, M240i, M240i xDrive, M2, and X3 xDrive 30i SAV vehicles. These vehicles may have an error in the software for the instrument panel, causing the display to not properly illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Safety risk: If the display does not illuminate during start up or does not illuminate various control and warning symbols while driving, it can increase the risk of a crash.
Remedy: BMW will notify owners, and dealers will update the instrument cluster display software, free of charge. The recall is expected to begin January 8, 2018. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.