Hyundai Veloster Driver's Door Latch May Fail

NHTSA campaign 19V311000 · Reported Apr 17, 2019 · Hyundai Motor America

high How serious is it? About this label

If the door opens during a crash, it could lead to an occupant being ejected or increase the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V311000
Reported to NHTSA	Apr 17, 2019
Manufacturer	Hyundai Motor America
Part affected	Latches/locks/linkages:doors:latch
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In certain side-impact crashes, the driver's door latch housing and its locking cable can become damaged. When that happens, the damage can let the driver's side door come open during the crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Hyundai dealer, or call Hyundai customer service at 1-855-371-9460.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V311000. More in how recalls work.

Affected vehicles (1)

2019 Hyundai Veloster

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Hyundai Door and Trunk Latch Recalls Owners Should Understand · all 3 Hyundai recalls in this area

Other Hyundai Veloster recalls

Apr 28, 2021Hyundai Elantra, Kona, Veloster Engine Damage Riskhigh

Official notice

Component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Summary: Hyundai Motor America (Hyundai) is recalling certain 2019 Veloster vehicles. In certain side impact crashes, the driver's door latch housing and locking cable can become damaged, allowing the driver's side door to open.
Safety risk: The door opening could result in occupant ejection or increase the risk of injury in the event of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the driver's side door latch assembly and lower channel, free of charge. The recall began June 17, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 183.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.