Toyota Prius C DC-DC Converter May Cause Drive Loss

NHTSA campaign 19V491000 · Reported Jun 26, 2019 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

A loss of drive increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V491000
Reported to NHTSA	Jun 26, 2019
Manufacturer	Toyota Motor Engineering & Manufacturing
Part affected	Hybrid Propulsion System
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Toyota is recalling certain Prius C vehicles because the DC-DC converter may fail. If it fails, the vehicle's smaller battery stops getting power from the converter, which can cause the car to lose the ability to drive. This means the vehicle could unexpectedly stop moving while you are driving it.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Toyota dealer to schedule the repair (Toyota customer service: 1-888-270-9371).
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V491000. More in how recalls work.

Affected vehicles (1)

2018 Toyota Prius C

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Toyota Prius C recalls

Mar 15, 2018Toyota Prius C Missing Airbag Warning Labellow

Official notice

Component: HYBRID PROPULSION SYSTEM
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 Prius C vehicles. The DC-DC converter may fail resulting in the auxiliary battery no longer receiving power from the converter, which may cause a loss of drive.
Safety risk: A loss of drive increases the risk of crash.
Remedy: Toyota will notify owners, and dealers will replace the DC-DC converter with a new one, as necessary, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0K.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.