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Ford Explorer, Lincoln Aviator: missing cover risks rollaway

NHTSA campaign 19V575000 · Reported 2019-08-05 · Ford Motor Company

high How serious is it? About this label

Serious: a vehicle that rolls away on its own, or a dashboard that hides warnings and the gear you are in, can lead to a crash — have it checked before you keep using it much.

What's wrong, in plain English

Inside the vehicle there is a hand lever that can release the transmission from Park. It is supposed to be hidden under a cover, and on these vehicles that cover may be missing. Without it, the lever can be moved by accident and the vehicle could roll away. Some vehicles were also left in a factory setting that hides dashboard warnings and does not show which gear is selected. Dealers fix both at no cost.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is in campaign 19V575000 (Ford recall 19C06).
2. Contact your Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332.
3. Have the dealer inspect and install the cover and take the vehicle out of Factory Mode — the work is free.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Summary
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Safety risk
Without the cover, the MPR lever may be unintentionally moved, allowing the vehicle to roll away. Being in Factory Mode, the vehicle will not display warnings and/or gear selection on the instrument cluster. Both conditions increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will inspect and, if necessary, install a MPR cover. Dealers will verify the instrument cluster is not in Factory Mode and clear any fault codes, free of charge. The recall began August 23, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C06.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.