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BMW C400X scooter throttle can freeze and stick open

NHTSA campaign 20V083000 · Reported 2020-02-13 · BMW of North America, LLC

high How serious is it? About this label

A throttle that sticks open is a serious hazard and can cause a crash; the notice does not order owners to stop riding, but be especially cautious in freezing weather until the cable is replaced.

What's wrong, in plain English

On certain 2019 BMW C400X scooters, water can collect inside the throttle cable — the cable that opens the engine when you twist the grip. In cold weather, that trapped water can freeze and leave the cable stuck. If it sticks while the throttle is open, the scooter keeps accelerating even after you let go of the grip, which is very difficult to control in traffic. BMW replaces the cable with an improved version that resists the problem.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your scooter is part of this recall.
2. Contact your BMW Motorrad dealer or BMW customer service at 1-800-525-7417 to schedule the cable replacement.
3. Have the improved throttle cable installed — the repair is free of charge.

Affected vehicles (1)

2019 BMW C 400 X

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: VEHICLE SPEED CONTROL:CABLES
Summary: BMW of North America, LLC (BMW) is recalling certain 2019 C400X scooters. Water may collect in the throttle cable, which can freeze in cold temperatures, resulting in a stuck throttle.
Safety risk: If the throttle sticks open, there would be an increased risk of a crash.
Remedy: BMW will replace the throttle cable with an improved version, free of charge. The recall began August 19, 2020. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.