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BMW X3 and X4 Dashboard Panel May Break in Crash

NHTSA campaign 20V152000 · Reported 2020-03-18 · BMW of North America, LLC

medium How serious is it? About this label

Moderate: the problem only shows up in a crash, where broken panel pieces could injure people inside, and the notice does not tell you to stop driving.

What's wrong, in plain English

On certain 2018-2020 BMW X3 and 2019-2020 BMW X4 models, the cover over the dashboard was not tightened down properly where it sits against the passenger airbag. In a crash hard enough for the airbag to deploy, the airbag could break that panel and send small pieces of it flying at the driver or passengers. The vehicle drives normally otherwise. A dealer will replace the dashboard panel casing, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your X3 or X4 is included. 2. Call BMW customer service at 1-800-525-7417 or your BMW dealer to book the repair. 3. Have the dashboard panel casing replaced — there is no charge.

Affected vehicles (5)

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X4 xDrive30i and X4 M40i, and 2018-2020 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X3M vehicles. The instrument panel casing may not have been tightened properly to the passenger air bag.
Safety risk
In the event of a crash necessitating air bag deployment, the air bag could damage the instrument panel and cause small pieces of the panel to strike the driver or other occupants, increasing the risk of injury.
Remedy
BMW will notify owners, and dealers will replace the instrument panel casing, free of charge. The recall began May 15, 2020. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.