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Chrysler Pacifica Hybrid fire risk from electrical connection

NHTSA campaign 20V334000 · Reported 2020-06-09 · Chrysler (FCA US LLC)

critical How serious is it? About this label

This is serious: the van can catch fire even when it is parked and turned off, so park it outside and away from other vehicles and buildings until the repair is completed.

What's wrong, in plain English

A large electrical connection behind the driver's seat in these plug-in hybrid minivans can develop a bad contact. A bad contact makes heat, and that heat can start a fire, with the van running or parked and switched off. Until the final fix is ready, Chrysler says not to park these vans inside a garage or other building, or close to other vehicles, and to keep drinks, wet umbrellas and anything else that could leak out of the back seat area.

What you should do

1. Park outside, away from buildings and other vehicles, and keep all liquids out of the back seat area starting now.
2. Check your VIN at nhtsa.gov/recalls for campaign 20V334000, then call FCA at 1-800-853-1403 or your dealer and reference recall W46.
3. Bring the van in for the free interim inspection; if the connection is damaged, you will be given a loaner until the final free repair is available.

Affected vehicles (1)

2020 Chrysler Pacifica Hybrid

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chrysler electrical recalls: hybrid fires, sudden stalling and cruise control · all 9 Chrysler recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Safety risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.