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Pacifica Hybrid 12-Volt Isolator May Overheat
critical How serious is it? About this label
A high resistance connection like this can overheat, increasing the risk of a fire whether the vehicle is on or off. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V334000 |
|---|---|
| Reported to NHTSA | Jun 9, 2020 |
| Manufacturer | Chrysler (FCA US LLC) |
| Part affected | Electrical System:wiring:interior/under Dash |
| Vehicles covered | 1 model/year combination, model years 2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
FCA is recalling certain Pacifica Plug-in Hybrid vehicles because the 12-volt isolator post located behind the driver's seat may develop high resistance at that connection. The final repair for this problem is still being developed. Until it is ready, dealers will inspect this connection, and if the post is found to be compromised, the isolator post and its cables will be replaced.
What you should do
2. Contact FCA US customer service at 1-800-853-1403 or your dealer for an interim inspection; the repair is free, and if the connection is compromised you will receive a loaner vehicle until the final fix is ready.
3. Until repairs are complete, do not park the vehicle inside buildings or structures or near other vehicles, and keep liquids out of the back seat area.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V334000. More in how recalls work.
Affected vehicles (1)
Who to contact
Chrysler — official Chrysler recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Chrysler Electrical Recalls Cover Pacifica Fires, Stalls, and Control Problems · all 9 Chrysler recalls in this area
Official notice
- Component
- ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
- Summary
- Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
- Safety risk
- A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
- Remedy
- FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.