Home › Ford › F-350 SD › 20V365000

Ford F-350, F-550 Trucks Risk Engine Stall

NHTSA campaign 20V365000 · Reported Jun 23, 2020 · Ford Motor Company

high How serious is it? About this label

An engine stall or the need for much greater braking effort to stop the truck both increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V365000
Reported to NHTSA	Jun 23, 2020
Manufacturer	Ford Motor Company
Part affected	Power Train:automatic Transmission:torque Converter
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some diesel Super Duty trucks, a part inside the transmission called the torque converter damper plate was not properly hardened during manufacturing, making it brittle. This brittle plate can crack or break, which may cause the engine to stall while driving, or may make it take much more effort on the brake pedal to bring the truck to a stop.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The dealer will replace the transmission assembly, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V365000. More in how recalls work.

Affected vehicles (2)

2020 Ford F-350 SD
2020 Ford F-550 SD

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area

Other Ford F-350 SD recalls

Oct 20, 2026Ford F-350 SD and F-450 SD Tailgate Cable May Failhigh
Oct 6, 2026Ford Super Duty Trucks May Show Inaccurate Speedhigh
Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
Mar 17, 2026Ford Super Duty Fuel Pump May Fail Againhigh
Mar 3, 2026Ford F-350 driveshaft weld may fail suddenlycritical
Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh

All 35 F-350 SD recalls

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Summary: Ford Motor Company (Ford) is recalling certain 2020 Super-Duty F-250, F-350, and F-550 diesel pickups. The transmission torque converter damper plate was not tempered, resulting in a brittle damper plate that may fracture and cause the engine to stall or require increased brake pedal effort in order to stop the vehicle.
Safety risk: An engine stall or requiring additional braking effort to stop the vehicle can increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the transmission assembly, free of charge. This recall began July 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S33.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.