Home › Ford › Explorer › 20V788000

Ford Explorer, Lincoln Aviator Motor Mount Bolts Loose

NHTSA campaign 20V788000 · Reported Dec 17, 2020 · Ford Motor Company

high How serious is it? About this label

Ford says a loss of power can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V788000
Reported to NHTSA	Dec 17, 2020
Manufacturer	Ford Motor Company
Part affected	Engine
Vehicles covered	4 model/year combinations, model years 2020–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Ford says the right-hand motor mount fasteners on some Explorer and Lincoln Aviator vehicles may not have been tightened correctly, and the fasteners can loosen over time. When a motor mount is loose, vibration from the engine can cause the axle to disconnect from the engine. That disconnection could lead to a sudden loss of power while the vehicle is being driven.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Ford dealer or call 1-866-436-7332 to schedule the repair.
3. Replacing the motor mount fasteners is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V788000. More in how recalls work.

Affected vehicles (4)

2020 Ford Explorer
2020 Lincoln Aviator
2021 Ford Explorer
2021 Lincoln Aviator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Engine Recalls Cover Fire Risks and Loss of Power · all 13 Ford recalls in this area
Lincoln Engine Recalls Address Fire Risks and Loose Motor Mounts · all 6 Lincoln recalls in this area

Other Ford Explorer recalls

Jul 21, 2026Ford Explorer, Lincoln Aviator Seats May Reclinemedium
Jul 14, 2026Ford Explorer Roof Rail Covers May Detachhigh
Jul 14, 2026Ford, Lincoln Second-Row Seats May Shift Unexpectedlyhigh
Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
Jun 9, 2026Ford Explorer Park System May Fail, Rollaway Riskhigh
May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh

All 68 Explorer recalls

Official notice

Component: ENGINE
Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Safety risk: With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.