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Ford Explorer roof rail covers can come off

NHTSA campaign 21V316000 · Reported 2021-05-05 · Ford Motor Company

medium How serious is it? About this label

A detached roof rail cover can create a road hazard, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The long covers that run along the edges of the roof are held on by retention pins. Those pins can work loose, and a cover can detach from the vehicle. If one comes off while you are driving, it becomes an obstacle in the road for you and for drivers behind you. Dealers will install push-pins and replace any damaged rail clips or roof rail covers as needed, at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Explorer is covered by campaign 21V316000 (Ford recall 21S22).
2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332, to book the work.
3. Have the push-pins installed and any damaged parts replaced — it is free.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY
Summary
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Safety risk
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.