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Jeep Grand Cherokee L Headlights May Stop Working

NHTSA campaign 21V950000 · Reported 2021-12-09 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Moderate — the SUV is fine in daylight, but a headlight can quit at night when you most need it, so get the free reprogramming done soon.

What's wrong, in plain English

Some 2021 Grand Cherokee L SUVs received a software update for the module that controls the lights, and the update did not finish properly. As a result, one or both headlights can stop working. That leaves you with less light to see the road ahead and makes it harder for oncoming drivers to see you, which raises the risk of a crash. The fix is simply reloading the correct software, which a dealer does in one visit.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to check recall 21V950000 (FCA's number Y72).
2. Contact a Jeep dealer, or FCA US customer service at 1-800-853-1403, to have the lighting module software reprogrammed.
3. The software update is free; letters were mailed December 23, 2021.

Affected vehicles (1)

2021 Jeep Grand Cherokee

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Jeep headlights and marker lights keep getting recalled? · all 10 Jeep recalls in this area

Official notice

Component: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE
Summary: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Safety risk: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.