Lincoln Aviator front headrest cushions can come off

NHTSA campaign 22V247000 · Reported 2022-04-14 · Ford Motor Company

medium How serious is it? About this label

Moderate risk — the notice says a detached cushion raises your chance of injury in a crash, but there is no warning to stop driving, so you can keep driving while you schedule the free repair.

What's wrong, in plain English

The padded cushion on the driver and front passenger headrest can come loose and fall off the headrest frame. This happens on power headrests that have been moved all the way forward. Ford has already mailed letters to owners about the problem, and a fix is available. A loose or missing headrest cushion means your head is not properly supported, which matters most in a crash. Dealers will replace both front headrests at no cost.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Aviator is covered by recall 22V247000 (Ford calls it 22S23).
2. Call your Lincoln/Ford dealer, or Ford customer service at 1-866-436-7332, and book the headrest replacement.
3. Have both front headrests replaced — the repair is free.

Affected vehicles (1)

2022 Lincoln Aviator

Who to contact

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Lincoln seat recalls: seats that shift, fold or recline · all 8 Lincoln recalls in this area

Official notice

Component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Summary: Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator vehicles. The front-row driver and passenger seat power head restraint cushion may detach from the head restraint assembly when adjusted to the full forward position.
Safety risk: A detached head restraint cushion can increase the risk of injury during a crash.
Remedy: Dealers will replace the front-row passenger and driver head restraints, free of charge. Interim owner notification letters to notify owners of the safety risk were mailed May 11, 2022. Owner notification letters were mailed July 29, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S23.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.