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Ford Explorer and Lincoln SUVs lose rearview camera

NHTSA campaign 26V165000 · Reported 2026-03-19 · Ford Motor Company

medium How serious is it? About this label

Moderate — the vehicle still drives normally and Ford does not say to stop driving, but do not rely on the camera or the assist features until the update is done; check mirrors and look over your shoulder.

What's wrong, in plain English

A computer module that handles the camera images can restart itself over and over without warning. When it does, you lose the backup camera picture on your screen, along with driver-assist features: the pre-collision system, lane-keeping help, and blind-spot monitoring. Those features may not be working when you expect them, which makes it harder to spot a hazard around you. The fix is a free software update, done either at the dealer or sent to the vehicle over the air.

What you should do

1. Look up your VIN at nhtsa.gov/recalls (VINs for this recall became searchable March 25, 2026). 2. Accept the over-the-air update if your vehicle offers one, or book a Ford or Lincoln dealer to load the software. 3. It is free; if your model is in a later phase, call Ford at 1-866-436-7332 (recall 26S21) to ask when yours is due.

Affected vehicles (8)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2024-2025 Lincoln Nautilus, 2025 Lincoln Aviator and Explorer vehicles. The Image Processing Module A (IPMA) may experience multiple unexpected resets, resulting in loss of the rearview camera image and advanced driver assistance (ADAS) features, including pre-collision assist, lane-keeping assist, and blind-spot monitoring.
Safety risk
Loss of the rearview camera image and certain driver assistance features, can reduce the driver’s ability to detect hazards, increasing the risk of a crash.
Remedy
The Image Processing Module A software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. This is a Phased campaign. Phase 1 will include 2025 Aviator, 2025 Explorer, 2025 Nautilus notified owners on 4/13/2026. Phase 2 will include 2025 Navigator will notify owners on or about 4/20/2026. Phase 3 will include 2022-2024 Navigator will notify owners on or about 6/8/2026. Phase 4 will include 2024 Nautilus will notify owners on or about 6/22/2026. Owner notification letters were mailed April 13, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S21. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 25, 2026.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.