Home › Ford › Explorer Police Intercept › 22V255000

Ford Explorer Police Interceptor Rear Axle Bolt Issue

NHTSA campaign 22V255000 · Reported Apr 14, 2022 · Ford Motor Company

high How serious is it? About this label

A vehicle that rolls away unexpectedly increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	22V255000
Reported to NHTSA	Apr 14, 2022
Manufacturer	Ford Motor Company
Part affected	Power Train:axle Assembly
Vehicles covered	2 model/year combinations, model years 2020–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Ford Explorer Police Interceptor and related Explorer models, a bolt that mounts the rear axle can fracture, or break. If this bolt breaks, it can cause the driveshaft to disconnect. When the driveshaft disconnects, the vehicle can roll away on its own if it is left in 'Park' without the parking brake applied, since the disconnected driveshaft can no longer keep the vehicle from moving.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332, to schedule the repair.
3. Depending on your vehicle, dealers will replace parts or update software, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V255000. More in how recalls work.

Affected vehicles (2)

2020 Ford Explorer Police Intercept
2021 Ford Explorer Police Intercept

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area

Other Ford Explorer Police Intercept recalls

Jan 15, 2021Explorer, Aviator washer fluid contaminated with brake fluidhigh

Official notice

Component: POWER TRAIN:AXLE ASSEMBLY
Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3L FHEV, and 3.0L ST GAS vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Safety risk: A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in 'Park' without the parking brake applied, increasing the risk of a crash.
Remedy: Depending on the vehicle model, dealers will replace the bushing and axle cover, or update the electronic parking brake software. Repairs will be performed free of charge. Interim owner notification letters were mailed June 9, 2022, and March 10, 2023. Owner notification letters were mailed June 9, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S27.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.