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Volvo Steering Gear Screw May Lock Steering Wheel

NHTSA campaign 23V001000 · Reported Jan 5, 2023 · Volvo Car USA, LLC

critical How serious is it? About this label

A screw inside the steering gearbox can cause the steering wheel to lock up, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V001000
Reported to NHTSA	Jan 5, 2023
Manufacturer	Volvo Car USA, LLC
Part affected	Steering
Vehicles covered	1 model/year combination, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain Volvo V60CC, XC60, and XC90 vehicles, the steering gear may have been assembled with two screws stacked on top of each other instead of one in the correct spot. One of these screws could come loose and fall inside the steering gearbox housing. If a screw ends up inside the gearbox, it can cause the steering wheel to lock up while the vehicle is being driven.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Volvo dealer or call Volvo customer service at 1-800-458-1552.
3. The repair (replacing the steering gear) is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V001000. More in how recalls work.

Affected vehicles (1)

2020 Volvo V60CC

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volvo Steering Recalls Cover Loose Fasteners and Steering Lock · all 6 Volvo recalls in this area

Other Volvo V60CC recalls

Jun 2, 2021Volvo V60CC, V90CC Fuel Pump Can Failhigh
Mar 12, 2020Volvo V60, V90 Cross Country Braking System Issuehigh

Official notice

Component: STEERING
Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Safety risk: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.