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Volvo steering gear screw can lock the steering wheel

NHTSA campaign 23V001000 · Reported 2023-01-05 · Volvo Car USA, LLC

critical How serious is it? About this label

This is serious because the steering can seize with no warning; the notice does not tell owners to stop driving, but you should get this fixed as soon as a dealer can take the car.

What's wrong, in plain English

When the steering gear was put together at the factory, two screws may have been stacked on top of each other. If that happened, one screw can come loose and drop down inside the steering gear housing. A loose screw in there can jam the parts that turn your front wheels, and the steering wheel can lock up without warning while you are driving. Volvo dealers will replace the entire steering gear unit on affected vehicles.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included in recall 23V001000 (Volvo's number R10213).
2. Call your Volvo dealer or Volvo customer service at 1-800-458-1552 and ask for the earliest appointment for the steering gear replacement.
3. Have the repair done — the new steering gear and the labor are free, and report any steering stiffness or noise to the dealer right away.

Affected vehicles (1)

2020 Volvo V60CC

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volvo steering recalls: loose fasteners on trucks, locked steering on cars · all 6 Volvo recalls in this area

Official notice

Component: STEERING
Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Safety risk: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.