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Volvo V60, V90 Cross Country Braking System Issue

NHTSA campaign 20V144000 · Reported Mar 12, 2020 · Volvo Car USA LLC

high How serious is it? About this label

If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V144000
Reported to NHTSA	Mar 12, 2020
Manufacturer	Volvo Car USA LLC
Part affected	Forward Collision Avoidance: Automatic Emergency Braking
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Volvo V60 Cross Country and V90 Cross Country vehicles have a software and hardware incompatibility in the Automatic Emergency Braking (AEB) system. Because of this incompatibility, the AEB system may not detect obstacles and engage the brakes as it is designed to do.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact Volvo customer service at 1-800-458-1552; dealers will update the Active Safety Domain Master (ASDM) software.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V144000. More in how recalls work.

Affected vehicles (2)

2020 Volvo V60CC
2020 Volvo V90CC

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Volvo V90CC recalls

Dec 23, 2025Volvo rearview camera image may not appear in reversemedium
May 8, 2025Volvo rearview camera image may not appear in reversemedium
Jun 2, 2021Volvo V60CC, V90CC Fuel Pump Can Failhigh
Nov 13, 2018Volvo V60 and V90 Cross Country may lose emergency GPSmedium

Official notice

Component: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Summary: Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Safety risk: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy: Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.