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Volvo automatic emergency braking may fail to stop

NHTSA campaign 20V144000 · Reported 2020-03-12 · Volvo Car USA LLC

medium How serious is it? About this label

Moderate — your normal brakes are not part of this recall and you can keep driving, but do not count on the automatic braking to stop the car for you until it is fixed.

What's wrong, in plain English

These Volvo cars and wagons have automatic emergency braking — a safety feature that brakes for you if it senses you are about to hit something. On these vehicles, the software and the hardware do not match up correctly, so the system may not recognize an obstacle and may not brake when it should. The recall covers only this automatic backup feature, not your regular brakes. Dealers load corrected software into the safety system's control unit at no charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Volvo is included.
2. Call your Volvo dealer or Volvo customer service at 1-800-458-1552 and mention recall R29998.
3. Schedule the free software update for the safety system.

Affected vehicles (2)

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Summary
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Safety risk
If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.