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Ford Explorer Park System May Fail After Reset

NHTSA campaign 23V069000 · Reported Feb 10, 2023 · Ford Motor Company

high How serious is it? About this label

A damaged park system may not hold the vehicle in place, which can cause it to roll away and increase the risk of injury or a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V069000
Reported to NHTSA	Feb 10, 2023
Manufacturer	Ford Motor Company
Part affected	Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Vehicles covered	3 model/year combinations, model years 2020–2022
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Ford is recalling certain Explorer vehicles that have a 2.3-liter engine and 10R60 automatic transmission. While the vehicle is being driven, its powertrain control module may unexpectedly reset itself. This unexpected reset can damage the vehicle's park system, which is the system that holds the transmission in the 'Park' position. Once damaged, the park system may not work correctly, meaning it may not properly hold the vehicle in place when the driver shifts into Park.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact your Ford dealer, or call Ford customer service at 1-866-436-7332, to have the park system inspected.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V069000. More in how recalls work.

Affected vehicles (3)

2020 Ford Explorer
2021 Ford Explorer
2022 Ford Explorer

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area

Other Ford Explorer recalls

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Jun 9, 2026Ford Explorer Park System May Fail, Rollaway Riskhigh
May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh

All 68 Explorer recalls

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Safety risk: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
Remedy: Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.