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Ford Explorer may not stay in park, rolling away

NHTSA campaign 23V069000 · Reported 2023-02-10 · Ford Motor Company

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A vehicle that rolls away after you park it can injure you or a bystander, so until it is fixed always set the parking brake, and get the free inspection soon.

What's wrong, in plain English

On these Explorers, the computer that controls the engine and transmission can reset itself unexpectedly while you are driving. That reset can damage the parking mechanism inside the transmission. If it is damaged, the vehicle may not actually lock into Park when you shift there, so it can roll away on its own after you get out. Only Explorers with the 2.3L engine and the 10R60 automatic transmission are affected. A dealer will inspect the park system and repair whatever is damaged.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your Explorer falls under campaign 23V069000 (Ford's number 23S05).
2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332, to schedule the inspection.
3. Have the park system inspected and repaired as needed — at no charge.

Affected vehicles (3)

2020 Ford Explorer
2021 Ford Explorer
2022 Ford Explorer

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford transmission, driveshaft and wheel recalls: which ones are urgent? · all 55 Ford recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Safety risk: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
Remedy: Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.