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Jeep Grand Cherokee, Wagoneer Rearview Camera May Fail
high How serious is it? About this label
Not being able to see the rearview camera image while backing up increases the risk of injury or a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V577000 |
|---|---|
| Reported to NHTSA | Aug 14, 2023 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Back Over Prevention:display Function |
| Vehicles covered | 9 model/year combinations, model years 2021–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
In certain Jeep Grand Cherokee, Grand Wagoneer, and Wagoneer vehicles, a software problem in the park assist module can prevent the rearview camera image from showing up on the screen when the vehicle is put into reverse. Because of this, these vehicles do not meet federal rear visibility requirements. When the camera image does not appear, the driver has less view of what is behind the vehicle while backing up.
What you should do
2. Contact a dealer to schedule the repair; you can also call FCA US customer service at 1-800-853-1403.
3. The software update is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V577000. More in how recalls work.
Affected vehicles (9)
Who to contact
Jeep — official Jeep recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Jeep Backup Camera Recalls Cover Missing and Lingering Images · all 11 Jeep recalls in this area
Other Jeep Grand Cherokee recalls
- Sep 1, 2026Jeep tire pressure warning system may miss low tiresmedium
- Sep 1, 2026Jeep Grand Cherokee Rear Coil Spring May Detachhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Aug 13, 2026Jeep Grand Cherokee and Grand Cherokee L Wipers May Failhigh
- Jun 30, 2026Jeep Grand Cherokee and Wagoneer gear display may not appearhigh
- May 21, 2026Jeep Grand Cherokee Side Air Bags May Deploy Latehigh
Official notice
- Component
- BACK OVER PREVENTION:DISPLAY FUNCTION
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
- Remedy
- Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.