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Jeep backup camera image may not appear in reverse

NHTSA campaign 23V577000 · Reported 2023-08-14 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

There is a real risk of backing into someone or something you cannot see, but the notice does not tell owners to stop driving the vehicle.

What's wrong, in plain English

Certain Jeep Grand Cherokee, Grand Cherokee L, Wagoneer and Grand Wagoneer vehicles have a software problem in the module that runs the parking camera. Because of it, the backup camera picture may not show up on your screen when you shift into reverse. Without that view, it is harder to see people, children or objects behind you while backing up. Dealers will update the software at no cost to you.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Jeep is affected. 2. Contact your dealer or FCA customer service at 1-800-853-1403 and mention recall 56A. 3. Have the free software update installed.

Affected vehicles (9)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Remedy
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.