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Ford Explorer roof pillar trim may come loose
medium How serious is it? About this label
A piece of trim that falls off the vehicle can become a hazard in the road and increase the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V031000 |
|---|---|
| Reported to NHTSA | Jan 19, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Structure:body:roof And Pillars |
| Vehicles covered | 2 model/year combinations, model years 2018–2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling certain Explorer vehicles. The clips that hold the trim on the A-pillar — the post on either side of the windshield — may not be fastened properly, which can let the trim piece come off. Dealers will inspect the trim and replace it if needed. The repair is being released in stages depending on the model year, and owner notification letters have been mailed. The work is free.
What you should do
2. Contact a Ford dealer to schedule the inspection, or call Ford customer service at 1-866-436-7332.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V031000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Structure Recalls Cover Loose Trim, Roof Parts, and Joints · all 20 Ford recalls in this area
Other Ford Explorer recalls
- Jul 21, 2026Ford Explorer, Lincoln Aviator Seats May Reclinemedium
- Jul 14, 2026Ford Explorer Roof Rail Covers May Detachhigh
- Jul 14, 2026Ford, Lincoln Second-Row Seats May Shift Unexpectedlyhigh
- Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
- Jun 9, 2026Ford Explorer Park System May Fail, Rollaway Riskhigh
- May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh
Official notice
- Component
- STRUCTURE:BODY:ROOF AND PILLARS
- Summary
- Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
- Safety risk
- A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.