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Ford Explorer windshield pillar trim can fall off

NHTSA campaign 24V031000 · Reported 2024-01-19 · Ford Motor Company

low How serious is it? About this label

A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The A-pillar trim is the plastic strip that covers the post between the windshield and the front door. The clips holding it may not be fully snapped into place, so the trim can work loose and come off the vehicle. A piece that lands in the road can be a hazard for you and for drivers behind you. Dealers will inspect the trim and replace it if needed, at no cost.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Explorer is included.
2. Contact your Ford dealer or Ford customer service at 1-866-436-7332 and reference recall 24S02; repairs are being released in phases by model year, so ask whether yours is ready.
3. The dealer inspects and replaces the A-pillar trim as needed, free of charge.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY:ROOF AND PILLARS
Summary
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Safety risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.