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Ford Explorer front suspension bolt may be loose or missing

NHTSA campaign 24V091000 · Reported 2024-02-08 · Ford Motor Company

high How serious is it? About this label

Serious — a steering problem or a brake fluid leak can both lead to a crash, so have it checked as soon as you can; the notice does not tell owners to park the vehicle.

What's wrong, in plain English

On some 2023 Explorers, a bolt on the right front suspension — the one connecting the wheel's steering knuckle to the strut — may be loose or missing entirely. The wheel can then sit at the wrong angle, so the SUV may pull to one side or take extra effort to steer. The loose parts can also let the brake hose touch the tire and get damaged, which leaks brake fluid and can take away your braking. Dealers will tighten or install the bolts.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Explorer is included. 2. Call Ford at 1-866-436-7332 or your dealer and ask for recall 24S04 (24V091000). 3. Have the fasteners inspected and tightened or replaced — it is free, and owner letters were mailed March 8, 2024.

Affected vehicles (1)

2023 Ford Explorer

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford suspension recalls: which control arms and toe links break? · all 18 Ford recalls in this area

Official notice

Component: SUSPENSION:FRONT:MACPHERSON STRUT
Summary: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles. The right-front lower fastener connecting the steering knuckle and strut may be loose or missing.
Safety risk: A loose or missing connection between the knuckle and strut can cause improper tire alignment, resulting in a steering pull or require increased steering effort. Additionally, the brake hose may contact the tire and become damaged, resulting in a brake fluid leak and a loss of braking ability. Either of these scenarios can increase the risk of a crash.
Remedy: Dealers will inspect the fasteners, and tighten or install them as necessary, free of charge. Owner notification letters were mailed March 08, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S04.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.