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Jeep Grand Cherokee backup camera image may not appear

NHTSA campaign 24V289000 · Reported 2024-04-25 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

It is a real safety problem when backing up, but the notice does not tell owners to stop driving — just check your mirrors and look over your shoulder until it is repaired.

What's wrong, in plain English

A cable behind the dashboard screen may not be plugged in all the way. When that happens, the picture from the backup camera does not show up on the screen when you shift into reverse. Without that view you cannot see people, pets, or objects directly behind the vehicle, so it is easier to back into something. The dealer simply pushes the cable connection together properly. Chrysler says every affected vehicle has already been fixed.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your Grand Cherokee is included and already repaired.
2. Contact a Jeep dealer, or FCA US at 1-800-853-1403, and mention recall 40B.
3. Have the camera cable connection secured — the repair is free.

Affected vehicles (3)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Remedy
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.