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Mercedes-Benz EQ electric models may suddenly lose driving power

NHTSA campaign 24V372000 · Reported 2024-05-28 · Mercedes-Benz USA, LLC

critical How serious is it? About this label

Serious, because the power can cut out with no warning while you are moving; the notice does not tell owners to stop driving, but treat the free software update as urgent.

What's wrong, in plain English

These electric Mercedes models, including the EQS SUV 580 4MATIC, run on a large high-voltage battery controlled by software. That software can shut the battery down while you are driving. If it does, the car suddenly loses power to the wheels, which can leave you slowing down in traffic with no warning and lead to a crash. Dealers will install updated battery software; nothing needs to be taken apart or replaced.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your Mercedes-Benz dealer or MBUSA customer service at 1-800-367-6372 (recall 2024060002) right away.
3. Have the battery management software updated — it is free.

Affected vehicles (1)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety risk
A sudden loss of drive power increases the risk of a crash.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.