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Mercedes EQS SUV Battery Software May Cut Power

NHTSA campaign 24V372000 · Reported May 28, 2024 · Mercedes-Benz USA, LLC

high How serious is it? About this label

Losing power while driving increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V372000
Reported to NHTSA	May 28, 2024
Manufacturer	Mercedes-Benz USA, LLC
Part affected	Electrical System:propulsion System:traction Battery:management System/energy Control Module (bms/becm):software
Vehicles covered	1 model/year combination, model years 2025
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Your EQS SUV has a battery management system that oversees the vehicle's high-voltage battery. A problem in this system's software may cause the battery to shut itself down. When the battery shuts down, the vehicle loses the power it needs to keep moving. This means you could suddenly lose the ability to drive, even while the vehicle is already underway. The shutdown can happen on its own, without you doing anything to cause it.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact a Mercedes-Benz dealer to schedule the software update; you can also call MBUSA customer service at 1-800-367-6372.
3. The software update is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V372000. More in how recalls work.

Affected vehicles (1)

2025 Mercedes-Benz EQS SUV 580 4MATIC

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area

Other Mercedes-Benz EQS SUV 580 4MATIC recalls

Jun 5, 2025Mercedes-Benz models make wrong pedestrian warning sound in reversemedium

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety risk: A sudden loss of drive power increases the risk of a crash.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.