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Ford Explorer Hybrid Battery Cable Short Circuit Risk

NHTSA campaign 24V685000 · Reported Sep 13, 2024 · Ford Motor Company

critical How serious is it? About this label

A short circuit increases the risk of a fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V685000
Reported to NHTSA	Sep 13, 2024
Manufacturer	Ford Motor Company
Part affected	Hybrid Propulsion System
Vehicles covered	1 model/year combination, model years 2024
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain 2024 Ford Explorer vehicles equipped with the 3.3L Hybrid engine have a 12-Volt battery cable that may rub, or chafe, against the Belt-integrated Starter Generator inside the engine. Over time, this rubbing can wear through the cable's protective covering and cause the cable to short circuit.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact your dealer or Ford customer service at 1-866-436-7332 to schedule the repair.
3. The fix, which adds a tie strap to secure the cable, is done free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V685000. More in how recalls work.

Affected vehicles (1)

2024 Ford Explorer

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

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All 68 Explorer recalls

Official notice

Component: HYBRID PROPULSION SYSTEM
Summary: Ford Motor Company (Ford) is recalling certain 2024 Ford Explorer vehicles equipped with 3.3L Hybrid engines. The 12-Volt battery cable may chafe against the Belt-integrated Starter Generat (BiSG) and short circuit.
Safety risk: A short circuit increases the risk of a fire.
Remedy: Dealers will install a tie strap between the battery cable and high voltage cable, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S61.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.