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Hyundai Tucson, Santa Cruz can shift out of Park

NHTSA campaign 24V877000 · Reported 2024-11-20 · Hyundai Motor America

high How serious is it? About this label

Serious: a vehicle that rolls away on its own can cause a crash or injure someone nearby, and Hyundai's advice is to keep using the parking brake every time you park until the repair is done.

What's wrong, in plain English

Wiring near the center console may be routed the wrong way on these Hyundai Tucson and Santa Cruz vehicles. Because of it, the gear selector can be moved out of Park without anyone pressing the brake pedal. Normally the car will not allow that. So if the shifter gets bumped by a passenger, a bag, or a child, the vehicle can come out of Park and roll away on its own. A dealer reroutes the wiring free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered. 2. Always set the parking brake when you park until the fix is made. 3. Call your Hyundai dealer or Hyundai customer service at 1-855-371-9460 (recall 273) and have the console wiring rerouted for free.

Affected vehicles (2)

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:WIRING
Summary
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson and Santa Cruz vehicles. The console extension wiring assembly may be routed improperly, allowing the transmission to be shifted out of Park without applying the brake pedal.
Safety risk
A transmission that can shift out of Park without applying the brake pedal can result in a vehicle roll away, increasing the risk of a crash.
Remedy
Owners are advised to use the parking brake when parking the vehicle. Dealers will reroute the console extension wiring assembly, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 273.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.