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Jeep SUVs: Rearview Camera Image May Not Show
high How serious is it? About this label
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V944000 |
|---|---|
| Reported to NHTSA | Dec 19, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 4 model/year combinations, model years 2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Chrysler (FCA) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image to not display when the driver puts the vehicle in reverse. Because of this, the vehicles do not meet federal rear visibility requirements.
What you should do
2. Contact FCA customer service at 1-800-853-1403 to schedule the software update.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V944000. More in how recalls work.
Affected vehicles (4)
Who to contact
Jeep — official Jeep recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Jeep Backup Camera Recalls Cover Missing and Lingering Images · all 11 Jeep recalls in this area
Other Jeep Grand Cherokee recalls
- Sep 1, 2026Jeep tire pressure warning system may miss low tiresmedium
- Sep 1, 2026Jeep Grand Cherokee Rear Coil Spring May Detachhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Aug 13, 2026Jeep Grand Cherokee and Grand Cherokee L Wipers May Failhigh
- Jun 30, 2026Jeep Grand Cherokee and Wagoneer gear display may not appearhigh
- May 21, 2026Jeep Grand Cherokee Side Air Bags May Deploy Latehigh
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Safety risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.