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Ford Explorer Transmission Module May Reset While Driving

NHTSA campaign 25V239000 · Reported Apr 11, 2025 · Ford Motor Company

high How serious is it? About this label

A damaged park system can let the vehicle roll away if it's put in park without the parking brake applied, and a stall while driving causes a sudden loss of drive power. Either one increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V239000
Reported to NHTSA	Apr 11, 2025
Manufacturer	Ford Motor Company
Part affected	Power Train:automatic Transmission:control Module:software
Vehicles covered	1 model/year combination, model years 2025
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain 2025 Ford Explorer vehicles, the powertrain control module may reset while the vehicle is being driven. This can damage the park system or cause the engine to stall.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected. 2. Contact a Ford dealer or Ford customer service at 1-866-436-7332. 3. Dealers will update the powertrain control module software, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V239000. More in how recalls work.

Affected vehicles (1)

2025 Ford Explorer

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area

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Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2025 Explorer vehicles. The powertrain control module (PCM) may reset while driving, which can damage the park system or cause an engine stall.
Safety risk: A damaged park system can result in a vehicle rollaway when the vehicle is placed in park without the parking brake applied. An engine stall while driving can result in a sudden loss of drive power. Either of these scenarios can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S35.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.