Home › Jeep › Grand Cherokee › 25V472000
Jeep Grand Cherokee Head Restraints May Not Lock
high How serious is it? About this label
Chrysler says head restraints that don't lock can increase the risk of injury to seat occupants during a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V472000 |
|---|---|
| Reported to NHTSA | Jul 17, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Seats:mid/rear Assembly:head Restraint |
| Vehicles covered | 4 model/year combinations, model years 2023–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Chrysler says the head restraints on the second-row seats in some Jeep Grand Cherokee and Grand Cherokee L vehicles may not lock into the upright position. Because these head restraints can fail to lock, the vehicles do not meet a federal safety requirement covering head restraints. Owners are being notified so the head restraints can be checked and fixed if needed.
What you should do
2. Contact a dealer or call FCA US customer service at 1-800-853-1403 to schedule an inspection.
3. Replacement of the head restraints, if needed, is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V472000. More in how recalls work.
Affected vehicles (4)
Who to contact
Jeep — official Jeep recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Jeep Seat Recalls Address Loose Mounts and Head Restraint Problems · all 4 Jeep recalls in this area
Other Jeep Grand Cherokee recalls
- Sep 1, 2026Jeep tire pressure warning system may miss low tiresmedium
- Sep 1, 2026Jeep Grand Cherokee Rear Coil Spring May Detachhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Aug 13, 2026Jeep Grand Cherokee and Grand Cherokee L Wipers May Failhigh
- Jun 30, 2026Jeep Grand Cherokee and Wagoneer gear display may not appearhigh
- May 21, 2026Jeep Grand Cherokee Side Air Bags May Deploy Latehigh
Official notice
- Component
- SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- Safety risk
- Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
- Remedy
- Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.