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Jeep Grand Cherokee second-row headrests may not lock

NHTSA campaign 25V472000 · Reported 2025-07-17 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Moderately serious — the vehicle drives normally and there is no instruction to stop using it, but people riding in the second row face a higher chance of injury in a crash until it is fixed.

What's wrong, in plain English

The headrests on the second-row seats of these Jeep Grand Cherokee and Grand Cherokee L models may not lock in the upright position. A headrest that will not stay up cannot support the head of the person sitting there, so passengers in that row have less protection in a crash. Because of this, the vehicles do not meet the federal safety rule for head restraints. Dealers will inspect both second-row headrests and replace them if needed, free of charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Jeep is included. 2. Call a Jeep dealer or FCA US customer service at 1-800-853-1403 and reference recall 20C. 3. Have the second-row headrests inspected and replaced if needed — no charge.

Affected vehicles (4)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Summary
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Safety risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.