Subaru Crosstrek floor mat can slip under the pedals

NHTSA campaign 17V701000 · Reported 2017-11-07 · Subaru of America, Inc.

high How serious is it? About this label

Serious, because a mat jamming a pedal can cause a crash; the notice does not tell owners to stop driving, but get it inspected soon.

What's wrong, in plain English

Some of these cars left the factory with the wrong bracket for holding the floor mat in place. With the wrong bracket, the mat can slide out of position and get in the way of the gas pedal or the brake pedal. A mat caught under a pedal can keep you from slowing or stopping when you need to, which can cause a crash. Dealers will inspect the bracket and replace it if needed at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Crosstrek is part of recall WTR-77.
2. Book an inspection with your Subaru dealer, or call Subaru at 1-800-782-2783.
3. Have the bracket replaced if needed — the inspection and repair are free.

Affected vehicles (1)

2018 Subaru Crosstrek

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: SERVICE BRAKES
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket, allowing the floor mat to move out of position and interfere with the accelerator or brake pedal operation.
Safety risk: If the floor mat moves out of position and interferes with the accelerator or brake pedal operation, it can increase the risk of a crash.
Remedy: Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTR-77.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.