Subaru Crosstrek Floor Mat Can Block Pedals

NHTSA campaign 17V701000 · Reported Nov 7, 2017 · Subaru of America, Inc.

high How serious is it? About this label

A floor mat that interferes with the accelerator or brake pedal can make it harder to control the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	17V701000
Reported to NHTSA	Nov 7, 2017
Manufacturer	Subaru of America, Inc.
Part affected	Service Brakes
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Subaru is recalling certain Crosstrek vehicles that may have an incorrect bracket holding the floor mat in place. Because the bracket is wrong, the floor mat can move out of position. If the mat shifts, it can get in the way of the accelerator or brake pedal and interfere with how they work.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Subaru dealer to have the floor mat bracket inspected and, if needed, replaced; you can also call Subaru customer service at 1-800-782-2783.
3. This repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 17V701000. More in how recalls work.

Affected vehicles (1)

2018 Subaru Crosstrek

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Subaru Crosstrek recalls

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All 13 Crosstrek recalls

Official notice

Component: SERVICE BRAKES
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket, allowing the floor mat to move out of position and interfere with the accelerator or brake pedal operation.
Safety risk: If the floor mat moves out of position and interferes with the accelerator or brake pedal operation, it can increase the risk of a crash.
Remedy: Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTR-77.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.