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Jeep Cherokee Transmission Calibration May Cause Stalling

NHTSA campaign 18V739000 · Reported Oct 19, 2018 · Chrysler (FCA US LLC)

high How serious is it? About this label

A stalled engine can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number18V739000
Reported to NHTSAOct 19, 2018
ManufacturerChrysler (FCA US LLC)
Part affectedPower Train:automatic Transmission
Vehicles covered1 model/year combination, model years 2019
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

The transmission in these Jeep Cherokee vehicles may have been calibrated incorrectly. This improper calibration can cause the vehicle's engine to stall while the vehicle is being driven. A stalled engine increases the risk of a crash. To correct the problem, Chrysler dealers will reprogram the transmission control module with a new, corrected calibration, free of charge to the owner.

What you should do

Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
Contact a Chrysler dealer, or call Chrysler customer service at 1-800-853-1403, to schedule the repair.
The repair is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V739000. More in how recalls work.

Affected vehicles (1)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Jeep Cherokee recalls

All 25 Cherokee recalls

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION
Summary
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Safety risk
A vehicle stall can increase the risk of crash.
Remedy
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.