Subaru Crosstrek Rear Window Glass May Shatter

NHTSA campaign 19V404000 · Reported May 30, 2019 · Subaru of America, Inc.

medium How serious is it? About this label

Glass that shatters into large pieces raises the risk of injury to anyone in the vehicle. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V404000
Reported to NHTSA	May 30, 2019
Manufacturer	Subaru of America, Inc.
Part affected	Visibility:glass, Side/rear
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On certain 2019 Subaru Crosstrek vehicles, the window glass in the driver's side rear door may not have been properly tempered during manufacturing. This means the vehicle does not meet the federal safety standard covering glazing materials, the glass used in vehicle windows. If this glass isn't properly tempered, it could shatter into large pieces, which increases the risk of injury to anyone in the vehicle.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is part of this recall.
2. Contact a Subaru dealer, or call Subaru customer service at 1-844-373-6614 (recall number WUG-92).
3. The dealer will replace the driver's side rear-door window glass at no cost.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V404000. More in how recalls work.

Affected vehicles (1)

2019 Subaru Crosstrek

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Subaru Visibility Recalls Involving Glass, Defrosters, and Backup Cameras · all 5 Subaru recalls in this area

Other Subaru Crosstrek recalls

Oct 19, 2026Subaru Crosstrek and Forester Front Suspension Joint May Separatecritical
Nov 9, 2023Subaru Outback, Forester switch failure disables reverse lights, cameramedium
Nov 9, 2023Subaru Front Driveshafts May Crack and Breakhigh
Aug 4, 2023Subaru Crosstrek, Impreza Wiring May Cause Power Losshigh
Apr 15, 2021Subaru Crosstrek and Forester Loose Suspension Boltshigh
Apr 15, 2021Subaru Impreza and Crosstrek Risk Ignition Coil Short Circuithigh

All 13 Crosstrek recalls

Official notice

Component: VISIBILITY:GLASS, SIDE/REAR
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Safety risk: Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
Remedy: Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.