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Audi A3 E-Tron Passenger Air Bag May Shut Off

NHTSA campaign 19V474000 · Reported Jun 19, 2019 · Volkswagen Group of America, Inc.

high How serious is it? About this label

A deactivated passenger air bag will not deploy to help protect against injury in a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V474000
Reported to NHTSA	Jun 19, 2019
Manufacturer	Volkswagen Group of America, Inc.
Part affected	AIR Bags:sensor:occupant Classification
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

A faulty electrical connector can cause the system that detects whether a passenger is in the seat to wrongly sense a problem. When that happens, it automatically turns off the passenger airbag. With the airbag turned off, it will not deploy to protect a passenger if the vehicle is in a crash. To fix this, dealers will replace the connector and reroute the cable so the system works correctly.

What you should do

Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
Contact an Audi dealer, or call Volkswagen customer service at 1-800-253-2834, to schedule the repair.
The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V474000. More in how recalls work.

Affected vehicles (1)

2018 Audi A3 Sportback E-TRON

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi Air Bag Recalls Involve Passenger Detection and Deployment Problems · all 14 Audi recalls in this area

Official notice

Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2016 Audi S3 Sedan, 2015-2019 A3 Sedan and A3 Cabriolet, 2016-2018 A3 e-tron, and 2017-2019 RS3 vehicles. An improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger air bag.
Safety risk: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Audi will notify owners, and dealers will replace the connector and reroute the cable, free of charge. The recall began September 12, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Audi's number for this recall is 69Z4.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.