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Jeep Cherokee Steering Rack Gear May Break

NHTSA campaign 19V637000 · Reported Aug 29, 2019 · Chrysler (FCA US LLC)

high How serious is it? About this label

A loss of steering control increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V637000
Reported to NHTSA	Aug 29, 2019
Manufacturer	Chrysler (FCA US LLC)
Part affected	Steering:rack And Pinion:rack
Vehicles covered	2 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The gear inside the steering rack could break, which may cause a loss of steering control. Dealers will replace the steering gear to fix this, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact a Chrysler/Jeep dealer or customer service at 1-800-853-1403.
3. The steering gear replacement is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V637000. More in how recalls work.

Affected vehicles (2)

2019 Jeep Cherokee
2020 Jeep Cherokee

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Jeep Steering Recalls Include Shaft Failures and Pump Fire Risks · all 6 Jeep recalls in this area

Other Jeep Cherokee recalls

Sep 1, 2026Jeep tire pressure warning system may miss low tiresmedium
Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
May 7, 2026Jeep Cherokee Power Transfer Unit May Failhigh
Apr 9, 2026Jeep Cherokee Brake Control Problem May Disable Systemshigh
Feb 2, 2026Jeep And Ram Trailer Tow Module Failurehigh
Apr 29, 2025Jeep Cherokee Drivetrain Failure Can Cause Rollawayhigh

All 25 Cherokee recalls

Official notice

Component: STEERING:RACK AND PINION:RACK
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Safety risk: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.