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Jeep Cherokee steering gear may break, steering loss

NHTSA campaign 19V637000 · Reported 2019-08-29 · Chrysler (FCA US LLC)

critical How serious is it? About this label

This is very serious — you could lose steering control without warning, so contact a dealer immediately and limit driving until it is repaired.

What's wrong, in plain English

The steering rack is the part that turns your front wheels when you turn the wheel. In these Jeeps, the gear inside it can break. If it does, you can lose the ability to steer the vehicle. There is no warning before it happens, and losing steering control while driving can easily cause a crash. A dealer will replace the entire steering gear. This recall started back in October 2019, so an older Cherokee may still be waiting for the repair.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Cherokee is included.
2. Contact your Jeep dealer or Chrysler customer service at 1-800-853-1403, recall number V99.
3. Have the steering gear replaced — the repair is free of charge.

Affected vehicles (2)

2019 Jeep Cherokee
2020 Jeep Cherokee

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Jeep steering shafts and knuckles keep failing? · all 6 Jeep recalls in this area

Official notice

Component: STEERING:RACK AND PINION:RACK
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Safety risk: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.