Car Recall Tracker

Home › BMW › M550I › 19V684000

BMW and Toyota Supra backup camera picture can vanish

NHTSA campaign 19V684000 · Reported 2019-09-27 · BMW of North America, LLC

low How serious is it? About this label

This is the least urgent kind of recall, since you can still back up using your mirrors and by looking over your shoulder, but a missing camera view does raise the chance of hitting something or someone behind you.

What's wrong, in plain English

On these BMW, Rolls-Royce and Toyota Supra vehicles, the camera and screen settings can be changed so the rear view picture no longer appears. The vehicle then remembers that setting, so the next time you shift into reverse the picture is still missing and you cannot see what is directly behind you. Federal rules require that image to appear, so these vehicles do not meet the standard. Dealers correct it with a free software update to the camera system.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your dealer, or BMW at 1-800-525-7417, Rolls-Royce at 1-877-877-3735, or Toyota at 1-888-270-9371 for Supra owners, to book the update.
3. Until then, back up slowly and use your mirrors; the software fix is free.

Affected vehicles (24)

Show all 24 vehicles

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk
The lack of an image in the back-up camera display increases the risk of a crash.
Remedy
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.