BMW, Toyota Supra backup camera image can vanish
high How serious is it? About this label
Not having a rear-view image on the display when backing up increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 19V684000 |
|---|---|
| Reported to NHTSA | Sep 27, 2019 |
| Manufacturer | BMW of North America, LLC |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 24 model/year combinations, model years 2018–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain BMW, Rolls-Royce and Toyota Supra models, the backup camera and display settings can be adjusted so the rear-view image no longer shows on the screen. Once set this way, the system keeps that setting the next time the vehicle is put in reverse, so no camera image appears.
What you should do
2. Contact your dealer for the free software update; call BMW at 1-800-525-7417, Rolls-Royce at 1-877-877-3735, or Toyota at 1-888-270-9371.
3. Dealers will update the backup camera software at no cost.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V684000. More in how recalls work.
Affected vehicles (24)
Show all 24 vehicles
Who to contact
BMW — official BMW recall lookup
Customer service: 1-800-525-7417
Toyota — official Toyota recall lookup
Customer service: 1-800-331-4331
The bigger picture
- BMW Backup Camera Recalls Address Missing and Obscured Rearview Images · all 5 BMW recalls in this area
- Toyota Backup Camera Problems: Blank Screens, Freezing, and Quiet Warnings · all 7 Toyota recalls in this area
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Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
- Safety risk
- The lack of an image in the back-up camera display increases the risk of a crash.
- Remedy
- BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.