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Hyundai Palisade side curtain airbags may not inflate properly

NHTSA campaign 19V802000 · Reported 2019-11-07 · Hyundai Motor America

high How serious is it? About this label

Serious in a side crash because an airbag may not work as intended, but the notice does not tell owners to stop driving.

What's wrong, in plain English

The bolts that hold the side curtain airbags in place can damage the airbag as it inflates. These are the airbags that drop down along the side windows to protect people's heads in a side impact. If one is torn or damaged while deploying, it may not fill the way it should and may not protect you in a crash. Dealers will install a protective cover over the mounting bolts, free of charge, so the bolts cannot damage the airbag.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Palisade is covered by recall 186.
2. Contact your Hyundai dealer or call 1-855-371-9460 to schedule the work.
3. Have the protective covers installed on the airbag mounting bolts — the repair is free.

Affected vehicles (1)

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:SIDE/WINDOW
Summary
Hyundai Motor America (Hyundai) is recalling certain 2020 Palisade vehicles. The mounting bolts used to secure the side curtain air bags may damage the side curtain air bags during deployment.
Safety risk
Damaged side curtain air bags may not inflate properly in the event of a crash, increasing the risk of injury.
Remedy
Hyundai will notify owners, and dealers will install a protective cover on the mounting bolts, free of charge. The recall began December 20, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 186.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.