Home › Jeep › Grand Cherokee › 20V183000
Dodge Durango, Jeep Grand Cherokee May Lose Power
high How serious is it? About this label
A sudden loss of power while driving, or losing the ability to keep the vehicle in PARK, can increase the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 20V183000 |
|---|---|
| Reported to NHTSA | Mar 26, 2020 |
| Manufacturer | Chrysler (FCA US LLC) |
| Part affected | Power Train:driveline:differential Unit |
| Vehicles covered | 2 model/year combinations, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles, the front differential may have gears that were not hardened enough, causing the gear teeth to wear down over time. If both gears wear down enough, power can no longer reach the front wheels from the driveline. This can cause a sudden loss of power while driving, and can also cause the transmission to lose its PARK function when the vehicle is stopped.
What you should do
2. Contact a dealer, or call Chrysler customer service at 1-800-853-1403.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V183000. More in how recalls work.
Affected vehicles (2)
Who to contact
Dodge — official Dodge recall lookup
Customer service: 1-800-853-1403
Jeep — official Jeep recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Dodge Power Train Recalls Involve Park Failures and Lost Power · all 7 Dodge recalls in this area
- Jeep Powertrain Recalls Address Clutch Overheating, Stalling, and Park Failure · all 17 Jeep recalls in this area
Other Jeep Grand Cherokee recalls
- Sep 1, 2026Jeep tire pressure warning system may miss low tiresmedium
- Sep 1, 2026Jeep Grand Cherokee Rear Coil Spring May Detachhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Aug 13, 2026Jeep Grand Cherokee and Grand Cherokee L Wipers May Failhigh
- Jun 30, 2026Jeep Grand Cherokee and Wagoneer gear display may not appearhigh
- May 21, 2026Jeep Grand Cherokee Side Air Bags May Deploy Latehigh
Official notice
- Component
- POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
- Summary
- Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
- Safety risk
- A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.