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Jeep Grand Cherokee and Dodge Durango can lose power suddenly

NHTSA campaign 20V183000 · Reported 2020-03-26 · Chrysler (FCA US LLC)

critical How serious is it? About this label

This one is serious: power can disappear without warning while you are driving, and the vehicle may not hold in PARK, so get it to a dealer right away and use the parking brake every time you park.

What's wrong, in plain English

The front differential — the gearbox that sends power to the front wheels — on these 2019 Jeep Grand Cherokee and Dodge Durango SUVs may contain gears that were not hardened enough. The teeth on those gears can wear away. If they wear off completely, the vehicle can suddenly lose power while you are driving. It can also lose the PARK function, meaning the vehicle may not stay put when you park it. Dealers replace the whole front differential.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your SUV is affected.
2. Call a Chrysler, Dodge, or Jeep dealer now and ask for recall W22, or contact Chrysler at 1-800-853-1403.
3. Have the front differential replaced — parts and labor are free.

Affected vehicles (2)

2019 Dodge Durango
2019 Jeep Grand Cherokee

Who to contact

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Will my Dodge stay in Park? Power train recalls explained · all 7 Dodge recalls in this area
Why do Jeep clutches, transmissions and Park systems keep failing? · all 17 Jeep recalls in this area

Official notice

Component: POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Safety risk: A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.