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Tesla Model Y loose bolts can detach suspension arm

NHTSA campaign 20V709000 · Reported 2020-11-17 · Tesla, Inc.

critical How serious is it? About this label

Very serious — a suspension part coming apart can take away your steering with no warning while you are driving, so have it inspected as soon as you can.

What's wrong, in plain English

The bolts joining the front upper suspension arm to the wheel assembly may not have been tightened properly at the factory. If they are loose, that arm can come apart from the wheel. When that happens the wheel can lean in or out and you lose much of your ability to steer. Tesla will inspect the bolts on certain 2020 Model Y vehicles and tighten them if needed, free of charge. The recall began January 15, 2021.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Model Y is covered.
2. Contact Tesla service, or Tesla customer service at 1-877-798-3752, and reference SB-20-31-012.
3. Book the free inspection and bolt tightening right away.

Affected vehicles (1)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SUSPENSION:FRONT:CONTROL ARM
Summary
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles. The bolts connecting the front upper control arm and steering knuckle may have not been properly tightened, allowing the upper control arm to detach from the steering knuckle.
Safety risk
A detached upper control arm can cause the wheels to lean in or out, decreasing the driver's ability to steer and increasing the risk of a crash.
Remedy
Tesla will notify owners, and dealers will inspect, and as necessary, tighten the bolts, free of charge. The recall began January 15, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-31-012.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.