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Honda Accord and Insight software glitch disables safety systems

NHTSA campaign 20V771000 · Reported 2020-12-10 · Honda (American Honda Motor Co.)

medium How serious is it? About this label

The car still drives normally, but losing wipers, the defroster or your headlights without warning can easily lead to a crash, so do not delay the update.

What's wrong, in plain English

A software bug can interrupt the messages passing between the car's main body computer and other parts. When that happens, things you rely on may quit working, including the windshield wipers, the defroster, the backup camera, the outside lights, warning chimes and the power windows. The problems may come and go or stay. Losing wipers or lights in bad weather or at night is the real danger here. Dealers will reload the software for free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your car is part of campaign 20V771000.
2. Call your Honda dealer to schedule the software update, or contact Honda customer service at 1-888-234-2138 (recall X95).
3. Have the body control module software updated — there is no charge.

Affected vehicles (8)

Who to contact

Honda — official Honda recall lookup

Customer service: 1-888-234-2138

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
Summary
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Accord Sedan, Accord Hybrid, and 2019-2020 Insight vehicles. A software error may cause intermittent or continuous disruptions in communication between the Body Control Module (BCM) and other components. This may result in malfunctions of various systems such as the windshield wipers and defroster, rearview camera, exterior lights, audible warning of a stopped vehicle, and power window operation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield Defrosting and Defogging Systems" and number 111, "Rear Visibility" as well as FMVSS numbers 104, 108, 114, 118, and 305.
Safety risk
Various system malfunctions such as inoperative windshield wipers, defroster, rearview camera, or exterior lighting can increase the risk of a crash.
Remedy
Honda will notify owners, and dealers will update the BCM software, free of charge. The recall is expected to begin February 22, 2021. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X95.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.