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Honda Accord, CR-V Hybrid, Insight Power Loss Risk

NHTSA campaign 20V798000 · Reported Dec 17, 2020 · Honda (American Honda Motor Co.)

high How serious is it? About this label

Honda says a loss of drive power can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V798000
Reported to NHTSA	Dec 17, 2020
Manufacturer	Honda (American Honda Motor Co.)
Part affected	Electrical System:propulsion System:dc/dc Converter
Vehicles covered	4 model/year combinations, model years 2020–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Honda says the DC-DC converter in some CR-V Hybrid, Accord Hybrid, and Insight vehicles may shut down on its own. When the converter shuts down, it can stop the 12-volt battery from being recharged while the vehicle is being driven. If the 12-volt battery isn't recharging, the vehicle may end up losing the drive power it needs to keep moving down the road.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Honda dealer or call 1-888-234-2138 to schedule the software update.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V798000. More in how recalls work.

Affected vehicles (4)

2020 Honda Accord Hybrid
2020 Honda CR-V Hybrid
2020 Honda Insight
2021 Honda Insight

Who to contact

Honda — official Honda recall lookup

Customer service: 1-888-234-2138

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Honda Electrical Recalls Cover Power Loss, Wiring and Camera Failures · all 12 Honda recalls in this area

Other Honda Accord Hybrid recalls

Oct 8, 2026Honda Hybrid Tire Kit Bottle Cap May Pop Offmedium
Jun 4, 2026Honda Hybrid Models: Tire Repair Kit Bottle Hazardhigh
May 21, 2026Honda and Acura front passenger airbags may deploy unintentionallyhigh
Jan 29, 2026Honda and Acura Driver Seats May Be Loosehigh
Nov 13, 2025Honda Accord Hybrid Loss of Drive Powerhigh
Nov 14, 2024Honda and Acura Models Loose Driver's Seat Framehigh

All 15 Accord Hybrid recalls

Official notice

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
Summary: Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
Safety risk: A loss of drive power can increase the risk of a crash.
Remedy: Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall began February 12, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.