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Ford Explorer, Lincoln Aviator rear suspension bolts may break

NHTSA campaign 21V154000 · Reported Mar 10, 2021 · Ford Motor Company

high How serious is it? About this label

Broken control arm bolts can cause a loss of steering control, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number21V154000
Reported to NHTSAMar 10, 2021
ManufacturerFord Motor Company
Part affectedSuspension:rear
Vehicles covered2 model/year combinations, model years 2020
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

On some 2020 Ford Explorer and Lincoln Aviator vehicles, the bolts attaching the rear lower control arms to the wheel knuckles may not have been heat-treated properly, which could cause them to break. Ford will notify owners, and dealers will replace both bolts, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Ford dealer to have both rear lower control arm bolts replaced. Ford customer service: 1-866-436-7332.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V154000. More in how recalls work.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Ford Explorer recalls

All 68 Explorer recalls

Official notice

Component
SUSPENSION:REAR
Summary
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Safety risk
Broken RLCA bolts can cause a loss of steering control, and increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace both RLCA bolts, free of charge. The recall began on April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S11.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.