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Ford Explorer, Lincoln Rearview Camera May Fail
high How serious is it? About this label
A rearview camera that doesn't display an image reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V735000 |
|---|---|
| Reported to NHTSA | Sep 22, 2021 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 6 model/year combinations, model years 2020–2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On vehicles with a 360-degree camera system, the video output may fail. When this happens, the rearview camera image does not display.
What you should do
Contact a Ford dealer at 1-866-436-7332 to schedule a repair.
The camera system software will be updated free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V735000. More in how recalls work.
Affected vehicles (6)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
- Why Lincoln Rearview Camera Images Go Blank, Distort, or Flicker · all 19 Lincoln recalls in this area
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- Jul 14, 2026Ford, Lincoln Second-Row Seats May Shift Unexpectedlyhigh
- Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
- Jun 9, 2026Ford Explorer Park System May Fail, Rollaway Riskhigh
- May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
- Safety risk
- A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.