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Ford Explorer and Lincoln SUVs lose rearview camera image

NHTSA campaign 21V735000 · Reported 2021-09-22 · Ford Motor Company

medium How serious is it? About this label

Moderately serious — you lose your rear view when backing up — and the notice places no limit on driving, so keep using your mirrors and turn around to look until the update is done.

What's wrong, in plain English

These SUVs came with a 360-degree camera system. The part that sends video to your dashboard screen can fail, so when you shift into reverse the picture from the backup camera does not come up. Without that view you cannot see a child, a pet, or an object directly behind the vehicle, which makes backing into something or someone more likely. The fix is a free software update to the module that handles the camera images.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Contact your Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332, and reference recall 21S44.
3. Schedule the free camera software update; owner letters were mailed November 16, 2021.

Affected vehicles (6)

2020 Ford Explorer
2020 Lincoln Aviator
2020 Lincoln Corsair
2021 Ford Explorer
2021 Lincoln Aviator
2021 Lincoln Corsair

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Safety risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.