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Volkswagen ID.4 may lose steering from faulty gear

NHTSA campaign 21V852000 · Reported 2021-11-03 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

Losing steering control is very serious and could cause a crash with little warning, and while the notice does not tell the owner to park the car, this repair should be arranged right away.

What's wrong, in plain English

One 2021 Volkswagen ID.4 may have left the factory with a small part inside the steering gear — called a drive bushing — that was put in wrong or left out entirely. The steering gear is what turns your movements at the steering wheel into the wheels actually turning. If that part is missing or badly fitted, the driver could lose the ability to steer the car. Volkswagen is recalling this single vehicle, and a dealer will install a new steering gear at no cost.

What you should do

1. Enter the VIN at nhtsa.gov/recalls to confirm whether this car is the one affected. 2. Contact your Volkswagen dealer, or Volkswagen customer service at 1-800-893-5298 (recall 48Q7), immediately. 3. Have the steering gear replaced free of charge.

Affected vehicles (1)

2021 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Volkswagen Atlas steering knuckles keep cracking or breaking? · all 5 Volkswagen recalls in this area

Official notice

Component: STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
Summary: Volkswagen Group of American, Inc. (Volkswagen) is recalling one 2021 ID.4 vehicle. The steering gear may have an incorrectly assembled or missing drive bushing.
Safety risk: An incorrectly assembled or missing drive bushing may cause a loss of steering control, increasing the risk of a crash.
Remedy: A dealer will replace the steering gear, free of charge. Owner notification letters were mailed November 5, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 48Q7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.