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Jeep Grand Cherokee, Wagoneer Air Bags May Disable

NHTSA campaign 21V873000 · Reported Nov 10, 2021 · Chrysler (FCA US, LLC)

high How serious is it? About this label

Disabled air bags cannot protect occupants during a crash, which increases the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number21V873000
Reported to NHTSANov 10, 2021
ManufacturerChrysler (FCA US, LLC)
Part affectedAIR Bags: AIR Bag/restraint Control Module:software
Vehicles covered3 model/year combinations, model years 2021–2022
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

Chrysler is recalling certain Jeep Grand Cherokee L, Wagoneer, and Grand Wagoneer vehicles. The computer that controls the air bags may have incorrect software installed. Because of this software problem, the driver's air bag, the front passenger's air bag, and the knee air bags could all become disabled without warning, meaning they would not be available to help protect occupants.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact your Jeep dealer, or call FCA US customer service at 1-800-853-1403, to schedule the repair.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V873000. More in how recalls work.

Affected vehicles (3)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Jeep Grand Cherokee recalls

All 51 Grand Cherokee recalls

Official notice

Component
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE
Summary
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Safety risk
Disabled air bags can increase the risk of injury to occupants in a crash.
Remedy
Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.