Car Recall Tracker

Home › Mercedes-Benz › AMG GLA45 › 22V365000

Mercedes-Benz emergency call system may stop working entirely

NHTSA campaign 22V365000 · Reported 2022-05-20 · Mercedes-Benz USA, LLC

medium How serious is it? About this label

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

These Mercedes vehicles have a built-in emergency call system that connects the people inside to an emergency call center. A software fault on the SIM card in the car's communication unit can stop the car from connecting to the mobile network, and that shuts the emergency call feature down. You would not know until you needed it, and help could be delayed. The car otherwise drives normally. The fix is a software update, sent to the car over the air or done by a dealer.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is on the list.
2. Watch for the over-the-air software update, or contact your dealer or MBUSA customer service at 1-800-367-6372 (recall 2022060005 / 2023110006).
3. Confirm the free update has been applied; owner letters have been mailed in phases from July 2022 through September 2024.

Affected vehicles (11)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Safety risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.