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Mercedes-Benz vehicles may lose automatic emergency call system
medium How serious is it? About this label
With the emergency call system disabled, someone in the vehicle could not contact the emergency services call center in an emergency, which could delay emergency responders and increase the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 22V365000 |
|---|---|
| Reported to NHTSA | May 20, 2022 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Part affected | Electrical System:software |
| Vehicles covered | 11 model/year combinations, model years 2019–2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
Mercedes-Benz is recalling a wide range of its cars and SUVs, including many AMG models. A software error on the SIM card inside the vehicle's communication module can cause the car to lose its mobile network connection. When that happens, the emergency call system is disabled. That is the system an occupant uses to reach an emergency services call center. The software will be updated either over the air or by a dealer, free of charge.
What you should do
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V365000. More in how recalls work.
Affected vehicles (11)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area
Other Mercedes-Benz AMG E53 recalls
- Jun 14, 2024Mercedes-Benz AMG Wiring Fault May Cause Firecritical
- Feb 9, 2024Mercedes-Benz AMG CLS53 and E53 fire risk cablecritical
- Dec 21, 2023Mercedes-Benz Fuel Pump May Shut Downmedium
- Sep 30, 2022Mercedes-Benz trunk battery may come loose in a crashmedium
- Jul 22, 2022Mercedes AMG Wiring Harness May Cause Electrical Firecritical
- Mar 25, 2022Mercedes-Benz AMG Steering Wheel Hands-Off Detection Failshigh
Official notice
- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Safety risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.