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Mercedes-Benz fuel pump can quit and cut power

NHTSA campaign 23V880000 · Reported 2023-12-21 · Mercedes-Benz USA, LLC

high How serious is it? About this label

A loss of drive power can increase the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The fuel pump on these Mercedes-Benz models can shut off while you are driving. The pump is what pushes gasoline to the engine, so when it stops the engine loses power. You could be left coasting in traffic or on the highway with no way to speed up or pull away. Many Mercedes-Benz models from 2021 through 2024 are covered, and dealers will put in a new fuel pump at no charge. This recall adds cars to an earlier one.

What you should do

1. Check your VIN at nhtsa.gov/recalls — this recall covers many different models, so the VIN is the only way to know.
2. Call your Mercedes-Benz dealer or MBUSA customer service at 1-800-367-6372 to book the work.
3. Have the fuel pump replaced free of charge; owner letters were mailed in phases, so act even if yours hasn't arrived.

Affected vehicles (1)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Safety risk
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.